I had tried twice yesterday to contact several people at Head Office to see if my completed drawings were ready. Twice I couldn't get hold of anyone. In the end, I dropped in after picking up the kids from school. I spoke to someone who had the completed drawings, but they needed to be checked by someone else before I could take them. This 'someone else' had been in a meeting most of the afternoon, and the plans may not get looked at until tomorrow.
I asked if I could have a quick look and see if everything I had outlined in the letter and discussed the day before had been corrected. She gladly passed them over and one of the first things I noticed was the windows in the dining were still drawn in as awnings, not sliding to match the rest of the house and elevation. This 'issue' has been clearly outlined in 2 separate documents now. The PCV1 (dated 14th August) and the 3 page letter I gave to them yesterday. I was pretty furious, and there were so many things I wanted to say, but I kept my cool...again.
To their credit, they had finally drawn in the correct wiring configuration and switch position for the family room lights...only after I had drawn it myself!
I will be ringing them again today as I'll be out and about, and plan on dropping in again to collect the drawings.
At least petrol has come down in price...
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2 comments:
Stormy, I know exactly how you feel. We went through the same thing and I told them I'd be in the following day to fix them myself unless they got it right. With us they would fix something but un-fix something else. It's very frustrating to say the least.
Hope they get it sorted for you asap.
Where is the Henley office? I know Met. is up on Springvale Road.
H2B
I haven't heard anything from them today, and quite frankly, I'm over the whole thing at the moment. Lost all faith in getting anything to happen before Christmas, so if we do it will be a bonus. Fed up with delays out of no fault of our own and sick of wasting my precious time chasing them up and getting no where in a hurry.
Their office is on the same block as Met's, but around the corner on Ferntree Gully Rd.
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